Customize Branding for Chatter Email Notifications

Last Updated on October 20, 2021 by Rakesh Gupta

Chatter can send you an email when somebody follows you, posts to your profile or groups, and much more. You can also receive daily or weekly abridgments with posts and comments from your feed and groups. In all email notifications, you can notice, it comes with the Salesforce logo and Address.

Salesforce has a feature called Chatter Email Settings, which allows you to customize the sender information (From Name & Email Address), Footer Text (Address), and a Footer Logo (Company logo) that are personalized for your organization.

Configure Chatter Email Setting for your organization

This feature available in Essentials, Group, Enterprise, Professional, Performance, Unlimited, Contact Manager, and Developer Editions. Perform the steps below to configure Chatter email settings and branding: 

1. Click on Setup | Feature Settings | Chatter | Email Settings.
2. Navigate to Sender section and update the following information: 
   1. From Name: Gurukul On Cloud
   2. Email Address: noreply@gurukuloncloud.com
3. Navigate to Branding section and update the following information: 
   1. Choose your Company Logo
   2. For Footer Text I strongly recommend including your company’s physical address to comply with applicable anti-spam laws.
4. Click Save.

Salesforce will send a verification email, to email address that you entered in the last step. If you change the sender’s email address, Salesforce sends a verification email to the new address. The change is pending, and Salesforce will continue to use the existing address while Salesforce awaits verification. The requested address doesn’t take effect until you click the confirmation link in the email, which is valid for 72 hours. If verification is already pending for a new email address and you specify a different new address, Salesforce retains the latest value and use that.

Proof of Concept

From next time when somebody follows you, you will get an email notification (Something Like below image).

Formative Assessment:

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