Mastering Salesforce CRM Administration is a hands-on guide helping Salesforce newbies (who have a basic knowledge of Salesforce), new or experienced Salesforce administrators, and developers who want to take their expertise to the next level to become a Salesforce certified advanced administrator.
As you go through the content, you will notice that this book focuses on real-world examples. This book builds upon these examples to help you understand and use the features of the Salesforce.com platform. So, let’s get started!