Mastering Salesforce CRM Administration
Optimize and extend Sales Cloud and Service Cloud applications
Learn about the Advanced Administration Certification Examination and build a successful career in Salesforce administration.
What can you learn from reading this book?
- Adopt Lightning Experience to improve the productivity of your organization’s sales team
- Create and maintain service entitlements and entitlement processes
- Process Builder basic and advanced concepts
- Different ways to deploy applications between environments
- Best practices for improving and enriching data quality
Anyone can become an advanced Salesforce administrator
This book is aimed for anyone who has a basic knowledge of Salesforce and wants to take their knowledge to the next level to become a Salesforce certified advanced administrator. This book will not only help you clear Salesforce certified advanced administrator exam but also help you understand advanced concepts of Salesforce, such as territory management, forecasting, quota, knowledge base, entitlement process, deploying metadata components through Force.com Migration Tool, and more.
The demand for Salesforce Skilled talent is HUGE
Mastering Salesforce CRM Administration is a hands-on guide helping Salesforce newbies (who have a basic knowledge of Salesforce), new or experienced Salesforce administrators, and developers who want to take their expertise to the next level to become a Salesforce certified advanced administrator.
As you go through the content, you will notice that this book focuses on real-world examples. This book builds upon these examples to help you understand and use the features of the Salesforce.com platform. So, let’s get started!
Learn. Practice. Succeed.
This Book will teach you how to mastering the Salesforce admin part, taking your skills as an administrator or developer and tuning them for the unique features of the Salesforce platform.
Chapter 3: Territory Management
Gives you an understanding of Territory Management with real-time examples. Then, we will take the discussion ahead and discuss how its impact on your current record sharing. This is one of the key chapters in this book. At the end of the chapter, you will find key points to remember and a quiz for practice.
Chapter 6: Increasing Service Agent Productivity by Using Service Cloud
Describes the Service Cloud core concepts in Salesforce, including case management, entitlement management, Service Contract, Live Agent and knowledge management. At the end of the chapter, you will find key points to remember and a quiz for practice.
Chapter 11: Different Ways of Deploying an Application between Environments
Gives you a brief knowledge of the various ways of deploying metadata components in between environments. At the end of the chapter, you will find key points to remember.
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