Getting Started with Pardot – Part 5 (Overview of Folders and Tags)

Getting Started with Pardot – Part 5 (Overview of Folders and Tags)

Last Updated on August 29, 2021 by Rakesh Gupta

It’s frustrating when you cannot find what you are looking for. Whether it is your keys or the ever-elusive appreciation letter from the company – searching for things is bound to waste your time. Therefore, it is imperative to stay organized. Fortunately, Pardot offers Folders and Tags to organize your contents in an easy to find structure.

Oftentimes, the benefits of file and asset management are overlooked; however, keeping your content organized, and easy to find, will save you time. Not only will it save you time, it will also improve the workflow of your organization’s activities. When marketers on your team are looking for specific assets (email templates or landing pages) – to include in a new offer; or, your design staff is building out a new campaign – having folders that are easily navigable, enables marketers to complete their tasks effectively and efficiently. If you have applied proper tags to your marketing content, then you can use tags to filter data tables in Pardot.

Folders

It is important to place your files into easily identifiable folders with a structure that makes sense to other users. It is also possible to share the folders with groups. Sharing folders will help you to not only protect your folders’ content; but, it will also enable you to assign appropriate access to user groups.

In Pardot, you can use, global search, to search for a file across all folders without the need to look for a folder in which you originally placed the content. As your organization grows, and you need to quickly find a specific file, relying on global search is highly inefficient and ineffective. Therefore, before going ahead and creating folders in Pardot, it is important to discuss the folder structure.

Folder structure

Getting organized always seems like such a chore. I am sure many of us can still hear the words of our parents similar to this –  there is a place for everything, and everything should be in its place. Therefore, it is very important to organize your content in structured folders.

By keeping in mind your marketing content categories, you can design a folder structure that increases productivity. The first step you can take, in your folder management, is to use a pyramid structure and consider high-level categories that house all your subfolders.

Depending on your organization’s needs, and size, you will need the different number of folder tiers. A common mistake in building out a folder structure is that, rather than starting out simple, users opt for too much granularity from the very beginning.

I personally prefer to structure folders by fiscal years. Structuring folders by fiscal years make it easy to identify and archive marketing contents. Contents that are going to be used often, can be placed in an Ongoing folder, as shown in the following screenshot. 

Folder Structure
Folder Structure

Whenever you creates a new marketing asset you must choose a folder to store that content. You can store the following types of content in a folder – Automation RulesFilesCustom RedirectsCampaignsLayout TemplatesFormsForm Handlers, Emails, Landing PagesDynamic ContentDrip ProgramsMultivariate TestsLists, and Email Templates. 

Place Content into a Folder
Place Content into a Folder

The preceding screenshot displays, how a marketing team member stores email template into a folder i.e. Email templates/2017

Creating a Folder

Creating folders, to house your marketing assets in Pardot, is a quick process; and, you can put the folders to use as soon as you create them. 

To access a folder, or create a folder, navigate to Marketing | Folders, and then, click on the Add Folder to create a new folder. The next step is to enter a Name for your new folder and click on the Save button, as shown in the following screenshot: 

Creating a Folder
Creating a Folder

A folder has 1:1 relationship with marketing asset, it means one marketing asset can store only in one folder. Similar to folder sharing in Salesforce, in Pardot, you can protect your content in folders by sharing it with user groups. This feature is available to only those customers that have purchased Custom User Roles. 

–> It is not possible to rename or delete an Uncategorized folder. 

Sharing a Folder

Let us say that, you want to share Form Handler folder, that we have just created, with a user group ‘ Mumbai‘. 

Perform the following action to achieve it:

1. To access a folder, navigate to Marketing | Folders
2. Find the folder you would like to share, in this scenario Form Handler folder and click on the gear icon and select Permission, as shown in the following screenshot:

Setting Up Folder Permissions
Setting Up Folder Permissions

3. From the Groups with Access drop-down, search for and select groups you would like to grant access to. Only those Groups, that will appear under Users with Access drop-down, whose has at least one member. 

Share folder with user group
Share folder with user group

4. Once you are done, click on the Save button. If everything is setup correctly, you will see a lock icon next to the Form Handler folder name, as shown in the following screenshot: 

Padlock icon
Padlock icon

–> Subfolders inherit permissions from parent folders.

Favoriting Folders

Similar to Favouriting report folders in Salesforce, a user in Pardot, with access to folders, can favorite up to 10 folders.  Favouriting a folder enables a user to access it easily. Let us say that, you want to favorite Form Handler folder. 

1. To favorite, a folder, navigate to Marketing | Folders
2. Find the folder you would like to share, in this scenario, Form Handler folder. Click on the gear icon and select Favorite, as shown in the following screenshot:

Favoriting Folders
Favoriting Folders

Favorited folders can be accessed from almost anywhere in Pardot by navigating to Marketing | Folders and selecting a Form Handler favorite folder from the drop-down.

Access Favorite folder
Access Favorite folder

Tags

You should begin to apply tags to your content as soon as you build or upload, contents in Pardot. The sooner you begin, the sooner you can start taking advantage of it.

Tags are lightweight user-driven taxonomy. Tags are used in organizing, sorting, filtering data, and reporting. Every asset in Pardot can be tagged – with one or multiple keywords or phrases. A tag has 1:M relationship with marketing asset. It means that you can apply multiple tags to your marketing asset. Furthermore, Tags can be applied to most objects – Automation, Campaign, Drip Program, Email Template, Email Template Draft, File, Form, Landing Pages, Lists, Segmentation Rule, Form Handlers etc. 

Tags can be created and assigned through a number of ways, including:

  • You can edit a prospect record and add a tag manually

    Add tags manually by editing a Prospect
  • Use multi-checkbox on Prospect tables to select multiple prospects, and then selecting Tools | Tag Entire table in the drop-down, as shown in the following screesnhot:

    Tag selected Prospect
  • Use Automation Rules to add or remove tags.
  • You can also add, or remove, tags through a Completion Action on a Form, File, etc.
  • You can also add tags to prospects while importing it. 

In my next blog, I will take a deeper dive by showing you how to create and manage the campaign in Pardot. 

Technical Editor and Proofreader: - Munira Majmundar

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10 thoughts on “Getting Started with Pardot – Part 5 (Overview of Folders and Tags)

  1. if you were given the name of a list is it possible to return the folder in which it belongs in an API call? We have a web dev team and they want to call into the PARDOT API but they were asking if there was an easy way to get this information using the PARDOT API. It looks like the answer my be in tags but trying to make this as easy as possible for them. Being new to PARDOT I only have a high level understanding of the existing api.

    1. I actually don’t know the easiest way. Folder isn’t documented at developer.pardot.com, I would suggest you to creating a support ticket to ensure someone from the team can provide the best advice there.

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