Like many Salesforce stakeholders, you might assume that your SaaS data is protected because it’s in the cloud. The truth is, though, most SaaS apps like Salesforce require shared responsibility for keeping data safe. These platforms provide reliability and security controls, but customers are ultimately responsible for the errors and corruption they create.
Here’s what makes this even more critical:
Salesforce’s ‘Last Resort’ Data Recovery Service Is No Longer An Option
As of July 31, 2020 Salesforce is no longer offering its Data Recovery service, which means Salesforce customers no longer have a ‘last resort’ if a data loss or corruption occurs.
According to Salesforce, the data recovery process “does not meet our high standards for customer experience due to the length of time and reliability of the process. This process takes a minimum of 6 – 8 weeks to complete and we cannot guarantee 100% data recovery. Due to these issues, we are no longer offering this service.”
While Salesforce has retired this service, they will continue to offer several native options like the Weekly Export, Data Loader, and the API as methods for customers to restore their data manually. Read the rest of this entry!