Big Idea or Enduring Question: How do you configure Google Analytics™ for Experience Cloud Sites to track user IDs, user types, and search activity? Objectives: After reading this blog, you’ll be able to: Understand Google Analytics™ and why it’s useful. Set up Google Analytics™ Property to collect visitor data. Add
Category: Service cloud
Step-by-Step Guide to Configuring Custom Domains for Experience Cloud Sites
Big Idea or Enduring Question: How can you configure a custom domain for an Experience Cloud site? Objectives: After reading this blog, you’ll be able to: Understand different methods for verifying and provisioning a custom domain Understand CA-Signed Certificates and their role in domain security Learn about Salesforce CDN and
How to Pass Salesforce Service Cloud Consultant Certification Exam
It has been more than nine years since I passed the Salesforce Service Cloud Consultant exam. In the past few months, many people reached out to me asking for guidance and a path to becoming a certified Service Cloud Consultant. That gives me an idea for writing a blog post
Change Ownership of Lightning Dashboards
Big Idea or Enduring Question: How can the ownership of Lightning Dashboards be transferred in Salesforce? Objectives: After reading this blog, you’ll be able to: Transfer the ownership of lightning dashboards and much more Business Use case Isabella Stewart, a Salesforce Administrator at Gurukul On Cloud (GoC), was approached by
Auto Add Account Team Members to Case Team
Big Idea or Enduring Question: How can you automatically add account team members to case team? How nice would it be if Salesforce auto added users (specified account team role) from Account Team to Case Team whenever a case gets created? Well, we can cajole Salesforce to do just that
Display Last Activity Date on Object Record Detail Page
Big Idea or Enduring Question: How to keep track of the last activity date and show it on the object detail page? Objectives: After reading this blog, you’ll be able to: Understand the differences between Last Activity and LastModified Dates Understand how Salesforce calculates the LastActivity Date Create a formula field to
How to Setup Sender Policy Framework (SPF) for Salesforce
Big Idea or Enduring Question: How to set up Sender Policy Framework (SPF) feature to allow receiving message transfer agents (MTAs) to validate that the sending MTAs are authorized to send email from the Salesforce domain? Objectives: After reading this blog, you’ll be able to: Understand different email authentication protocols
How to Setup DKIM Key in Salesforce
Big Idea or Enduring Question: How to set up DKIM (DomainKeys Identified Mail) key feature to let Salesforce sign outbound email sent on your company’s behalf. Objectives: After reading this blog, you’ll be able to: Understand different email authentication protocols Understand DKIM purpose Understand how DIKM works Setup DKIM key