Last Updated on September 1, 2025 by Rakesh Gupta
Agentforce, released by Salesforce in September 2024, is an AI solution that helps businesses create and deploy autonomous digital agents. The powerful AI solution is supported by advanced reasoning abilities and is designed to work with human colleagues to improve marketing, sales, and customer service processes.
As Salesforce has over 150,000 users signed up for its premium CRM services, it’s surprising that only 8,000+ companies use Agentforce.
So, join us in the article below to discover why companies might be concerned about adopting AI solutions and explore the benefits top brands gain by enabling Agentforce to extend operations and customer experiences in their organizations.
#1 Reason: AI Takes Control of Salesforce
Salesforce launched in 1999, so companies have had over 20 years to invest in customizing their CRM platforms, including add-ons, integrations, and development, to speed up sales, marketing, and customer service operations.
Agentforce is new to the Salesforce ecosystem. It was only released in 2024, and its latest version, Agentforce 3, was deployed in June 2025. While Agentforce is moving ahead, highlighting its efficiency, we know it can’t be perfect just yet.
For example, the CEO and founder of SalesCraft on LinkedIn, Dominick DeFazio, has mentioned that AI agents hallucinate. This view indicates that a digital AI workforce could return inaccurate responses to employees and customers when interpreting non-existent patterns in data.
As anyone can imagine, if a company were to put Agentforce in full control of its CRM platform, it would risk creating a disorganized Salesforce instance that human experts would find challenging to fix in the future.
#2 Reason: Managing an AI System
There is no doubt that Agentforce is a powerful AI solution, but this also means it could be challenging to integrate into custom Salesforce systems and workflows. A complex integration usually takes a while to configure correctly with the right technical skills, which results in a halt or delay in business operations.
For this reason, we can see why companies might not be eager to adopt Agentforce instantly. They would need to create Agentforce integration plans, schedule work freezes, and hire Salesforce admins or consultants to support the project.
#3 Reason: A Disruption in the Job Market
One view about AI systems like Agentforce is that they will replace everyday jobs. Companies already investing in their employees’ careers, such as financing Salesforce certifications or attendance at Dreamforce, might find it difficult to commit to funding a digital workforce.
However, Agentforce can automate many admin tasks for companies, like Salesforce data entry, live chats for customers, and the ability to qualify leads. These features from Agentforce are essential for companies that want to speed up workflows and elevate customer experiences.
We believe there is no need to fear Agentforce. First, it can eliminate manual tasks, allowing existing employees to focus their efforts on important meetings with clients, creative projects, or high-level business strategies, allowing them to accelerate their career journeys. Second, the company no longer needs to advertise positions for manual admin tasks. Instead, it can hire individuals who can contribute to projects with ingenuity and business experience that pushes innovation.
At the end of the day, AI will change the job market and the nature of tasks employees perform. However, we must remember these Agentforce solutions will still require a Salesforce admin or architect to configure, manage, and troubleshoot problems when they arise.
#4 Reason: The Changing Cost of Agentforce
Salesforce updated its Agentforce pricing plan on May 15, 2025. The change was made to give companies a more flexible pricing plan. They could start with smaller implementations and get a feel for the AI features before choosing Agentforce for large-scale projects.
Companies that sign up to Agentforce will now use a Flex Credit system. This new pricing strategy ensures companies only pay for Agentforce actions. Companies will also get a Flex Agreement to choose whether to use Flex Credits or Salesforce user licenses for various projects.
The cost of Agentforce seems flexible, but the major concern for companies is that Salesforce has updated its pricing plan for Agentforce within almost a year. Additionally, Salesforce has announced that new pricing structures will be launched in the Summer of 2025.
These constant changes, as well as the option to use free open-source AI solutions, do impact whether companies are willing to sign up for Agentforce today, especially if they have tight budgets and cannot afford higher prices in the future.
#5 Reason: Insufficient Skills
AI solutions manage large volumes of data, identify patterns, and can quickly return information to human employees and customers. However, human colleagues are often better at communicating with customers, especially when discussing sensitive or private topics.
For example, take the healthcare industry. A digital AI agent virtually assisting a patient must transfer the case to a physician or nurse to manage.
Therefore, many companies that deal with sensitive information might ask: Is Agentforce the right AI solution for my operations and Salesforce ROI?
Where We See AI Heading
Although some companies might be slow to embrace the future of technology, Salesforce is still pushing forward with AI solutions.
For example, on August 18, 2025, Salesforce announced its intentions to acquire Regrello for an undisclosed cash amount. Regrello will provide Salesforce with an AI-powered collaboration system to support manufacturing and supply chain operations.
Before that announcement, Salesforce informed the public that it would purchase Waii and Bluebirds, two AI platforms that would extend its capabilities further.
These three acquisitions in 2025 show that Salesforce is not slowing down when it comes to integrating all the best AI tools and systems into a single platform to stay ahead of the competition.
Companies Using Agentforce in 2025
We can now see results from companies that were early adopters of Agentforce:
- 15% decrease in managing customer cases.
- 22% increase in subscriber retention.
Additionally, reviews for Agentforce on G2 have been positive. According to a senior software engineer’s comments on the online marketplace regarding what they like best about Agentforce, their response was “Ease of Use: Agentforce leverages low-code tools like Agent Builder, which allows for customization and deployment of AI agents without extensive coding knowledge,” with a 5-star rating.
How To Use Agentforce
One way to use AI solutions to empower human employees to work optimally is by giving them the most accurate data to make key decisions that lead to meeting or surpassing business goals.
For example, by using Agentforce and Salesforce to manage large volumes of data, a company can perform the following processes faster:
- Automatically create Salesforce records from data collection tools, such as forms, surveys, and portals.
- Analyze Salesforce data.
- Generate Salesforce reports and dashboards from relevant data.
However, to ensure this process runs correctly and smoothly, a company must invest in custom Salesforce development and schedule business time to configure the new AI integration.
We recommend you check out Titan. With this Salesforce native platform, companies can easily automate processes with point-and-click tools. Here are a few results companies receive by integrating Titan with Salesforce and Agentforce:
- Add no-code tools to your Salesforce system.
- Empower admins to build any web project that pushes and pulls data to Salesforce in real-time.
- Automatically push real-time data from web projects to Salesforce for Agentforce to access.
- Encourage managers and analysts to build custom dashboards and reports with graphs and charts from Salesforce data.
- Employees can generate real-time Salesforce reports at the click of a Titan button and email them to clients, colleagues, and partners.
An Admin’s Guide to Building Salesforce Reports with Agentforce and Titan
Here is a quick overview of how admins can quickly build reports and dashboards from Salesforce data.
- Configure Salesforce and Agentforce to automatically scan through records in your CRM platform.
- Store the data findings as records in a custom Salesforce object.
- Build custom Salesforce reports and dashboards that include charts and graphs with Titan’s no-code tools.
- Show colleagues how to generate reports, using the Titan button in Salesforce.
That’s how simple it is to automate the reporting of data with AI. Whether you use a Salesforce tool or native solutions like Titan, we believe this is the smartest way to present data to stakeholders quickly and efficiently.
Conclusion
Salesforce has more than 150,000 users, but only 8,000 deals have been signed for Agentforce. For this reason, we wanted to investigate why companies in the Salesforce ecosystem might be hesitant to implement AI solutions.
We covered 5 common reasons why Agentforce might not be a popular product in 2025 and presented the wins that companies are experiencing when correctly upgrading non-critical operations with agentic solutions.
Whether we like it or not, the evolution of technology is part of our industry. Nevertheless, it is up to you to choose the right software for your Salesforce org. We hope we have given you some insight into how you can progress.
Happy learning!
Learn More About Titan!
Titan, a category leader on AppExchange, empowers SMBs, nonprofits, and enterprises to maximize Salesforce with no-code tools like Portals, Doc Gen, and E-Sign— which can help you drive efficiency and solve complex challenges with fewer resources and more automation.
With Titan, you can overcome the challenges of managing multiple apps and licenses by doing it all on a single Salesforce-related platform.
Industry-agnostic, Titan empowers you to solve any use case and build dream projects using only clicks and no code.
Titan integrates seamlessly with Agentforce, and you can use their forms to capture detailed customer information and collect real-time customer data to feed Agentforce AI for more personalised interactions. Their document automation capabilities streamline contract creation, approvals, and e-signatures with Agentforce, and they can capture and store regulatory data within Salesforce whilst Agentforce AI scans the documents for any compliance anomalies.
Formative Assessment:
And that’s a wrap. Thanks for reading, we hope you learned more about Agentforce and how it can be practically used within your organization. If you have any questions, feel free to drop them below!
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