Posted at 8:43 PM by Rakesh Gupta, on April 15, 2019
Yes, it is sometimes a good idea to hard-code values (for example, while learning Apex or Process Builder or hard code Pie value i.e. 3.14), but there’s no simple rule as to when; it depends completely on context. If you’re hard coding the value of the earth’s gravitational constant, no one’s going to care. If you hard code the record ID (Queue, Group or Salesforce record Id, etc.), you’re in for trouble. Time and time again, I see Apex code, Flows or Processes that contains hard-coded Ids, whether it’s the Description field, a user ID, or even a group ID, etc. The problem with hard coding IDs is that any changes need to be made to the Flow or Process itself, test again, and then deploy to production org. The record IDs can change, for example between a sandbox and a production environment. It might be possible that a queue (Dupe Management) has different ID in a sandbox and a Production org. Let’s start with a business use case
Business Use case
Donna Serdula is working as System administrator at Universal Containers. She has received a requirement from higher management whenever an account is created for Industry Not For Profit, auto create a case and assign it to Nonprofit Experts queue to verify organization’s nonprofit status.
Solution of above business requirement
To solve the above business requirement, first of all, we have to create a queue as shown in the following screenshot
Nonprofit Experts – Queue
Now you can refer the Queue id while creating a case through Process Builder.
Create a record – Process action
The problem with this approach (Hard-coding queue ID) is, If you are developing in the Sandbox, the IDs of the newly created Queue will change when you get to Production, and you have to do the rework.
It is always good to follow Salesforce best practices where possible. At the moment Process Builder doesn’t allow to query and save the outcome (means record ID, field value, etc.) in a variable, even you can’t save newly created case ID (case created through Create a Record – process action) in a variable.
Posted at 8:45 PM by Rakesh Gupta, on April 15, 2019
Chatter is agreat way to boost collaboration in your organization.In this articleGetting Started with Process Builder – Part 13 (Post to Chatter), I had discussed a use case, whenever an event is created for the public calendar post its detail to a Chatter Group using theProcess Builder. Process Builder allows us to posts a message to a specified feed, such as to a Chatter group, a user’s feed or a lead record. This article goes a step ahead and explains, how someone uses Flow and Process Builder to post to Chatter Feed of Related Record. Let’s start with a business use case
Business Use case
Donna Serdula is working as System administrator at Universal Containers. She has received a requirement to post Opportunity details (with Opportunity link) to the related Account’s feed, whenever an Opportunity gets created with an amount greater than $100k.
Solution for the above business requirement
There are a few possible solutions for the above business scenario, but I’ll use Process Builder and Flowto solve it. Before proceeding, you have to understandFeedItemobjects in Salesforce. It represents an entry in the feed, such as changes in a record feed, including text posts, link posts, and content posts. Follow the below instructions to solve the above business requirement
1.Click on Name | Setup | App Setup | Create | Workflows & Approvals | Flows 2.Click onNew Flow, it will open the Flow canvas for you. Now create few Text variables,as shown in the following screenshots
VarAccountID
VarAccountID
VarOpportunityID
VarOpportunityID
VarOpportunityName
VarOpportunityName
3. The next step is to post a message (Type: – Link Post) to Account Feed, for this we will useRecord Createelement. Drag-and-drop Record Create element (Enter the name Post to Chatter) onto the canvas and map the fields according to below details
Select object FeedItem
Body= An Opportunity gets created with amount more than 100K
LinkUrl= https://na17.salesforce.com/{!VarOpportunityID} [replace na17 with your Salesforce instance. In case if you want to dynamically fetch your Salesforce instance name then use Record Lookup as shown in the following screenshot]
Find Your Instance Name
ParentId= {!VarAccountID}
Title= {!VarOpportunityName}
Type= LinkPost, as shown in the below screenshot
Record Create – Create a LinkPost
Finally, yourFlowwill look like the following screenshot
4. Save your flow with namePost to Chatter Feed of Related Recordand close the canvas. Don’t forget to Activatethe Flow.
Launch a Flow from Process Builder
Our next task is to create a Process Builder on theOpportunity object to launch a Flow. To create a Process Builder on theOpportunity object follow the below instructions
1. Click on Name | Setup | App Setup | Create | Workflows & Approvals | Process Builder
2. To create a new process from scratch, click on theNew Button available on Process management page. A popup will appear where you have to enter the Name (Use Post to Chatter Feed of Related Record PB as name), API Name and Description as shown in the below screenshot
Define Process Properties
3. Click onObjectnode to add object and then selectOpportunity object. For the entry criteria, Select onlywhen a record is created, as shown in the below screenshot. Once you’re done, click on theSave button
Evaluation Criteria
4. The next task is to add ProcessCriteria. To do this click on Add Criteria, enter Name, Type of action and set filter conditionsas shown in the following screenshot.
[Opportunity].AccountId Is null Boolean False
[Opportunity].Amount Greater than or equal Currency $100,000.00
Process Criteria
5. The next step is to addan Immediate action to Process. Click onAdd Action(Under Immediate actions), Select the type of action to create (In our case Flows), and then fill out the fields to define the action, as shown in the following screenshot
Add action – Flows
6. Once you are done, click on theSave button, it will redirect you to Process canvas. Finally, theProcess will look like the following screenshot
Don’t forget to active the Process by clicking on the Activatebutton.
It’s time to test the Flow and Process
1) Navigate to the Opportunity tab, create a new Opportunity with an amount 200k and link it to an existing account
New Opportunity
2) Now navigate to the Account tab, then open the account that is linked to the Opportunity, which wascreated in the Previous step. It will look like the following screenshot
Post to Chatter Feed of Related Record
Note: – I will suggest you to implement this first on your developer org, test it and then move it to production.
