Currently, the Spring’21 release is available under the pre-release program. On the and 08th & 09th of January, Sandboxes will be upgraded, as a result, your organization will get the look and feel of Spring’21 release. In this release, you will find lots of new features, as well as, new enhancements related to Lightning Experience, Salesforce Flow, Lightning Web Component, Apex, Experience Cloud, Pardot, Quip, Tableau CRM, and APIs.
For example, features like Salesforce Functions (Beta), Track Accounts as Campaign Members (Beta), Implement External Models in Your Salesforce Org (Pilot), Enable Chat Agents to Respond in One of 16 Languages (Pilot), and Briefcase Builder (Beta), Link Calls to the Right Contact Record (Beta) is now available in Lightning Experience.
Also, check out these beta and pilot features:
- Use SQL with Tableau CRM Direct Data (Beta): – To extend analysis on your Snowflake data and uncover more insights, you can now run SQL queries on live datasets. Write SQL queries to calculate common business cases such as Cost to Revenue Ratio, apply advanced sorting to your data, and work with windowing function formulas.
- Find Answers Fast with Article Answers (Pilot): – When your customer asks a question, Article Answers delivers a recommended answer from a knowledge article if it’s unable to match for intent. You can adjust Article Answers to fit your company’s voice, fields, and knowledge categories. Prebuilt feedback capturing with event logging collects article feedback from your customers in real-time.
- Bring the Trailhead Learning Experience Inside the App (Beta): – With In-App Learning with Trailhead, enhance your training program by making learning easily accessible to users right where they work. Admins or designated trainers customize a learning panel by selecting public or myTrailhead modules. Choose where the modules appear and assign them to specific users or public groups to match the learning to the context where users encounter it. Enable your Trailblazers to read modules, take quizzes, and earn badges in their flow of work.
- Supercharge the Template Bot with the Pre-Built Intent Model (Beta): – The Template Bot is even smarter with included intent data. Now, your bot can build a model in the background, allowing the bot to process customer inputs right away. Plus, a new behind-the-scenes guide gives a detailed view of each component so you can learn to build a great bot experience. Read the rest of this entry!