Getting Started with Process Builder – Part 54 (Update the Case Status Through Email-to-Case Response)

Big Idea or Enduring Question: How can you automatically update the case status when receives a response from customers via Email-to-Case? Objectives: This blog post will help us to understand the following Create a Process Builder which fires on customer’s response to an email-to-case  Understand how email-to-case works  Business Use

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