With each new release, Lightning Experience is getting faster, quicker and easier to maintain. Spring’20 release will give you a plethora of reasons to switch to Lightning Experience.
Spring is here
Currently, Spring’20 release is under the pre-release program. On the 3rd and 4th of January, Sandboxes will be upgraded, as a result, your organization will get the look and feel of Spring’20 release.
In case you have not read the entire 523 pages of Salesforce Spring’20 release notes, check out Spring’20 release quick summary written by me.
I combed through the release notes and highlighted the most exciting, interesting, and useful Lightning Experience features. Since Lightning Experience is getting faster and better with every release, it was a challenge to stop at just ten! To kick things off, here is my take on the coolest Lightning features from Spring’20 release.
1. Combine Duplicate Cases with Case Merge:- Now you can allow your agents to merge duplicate cases like they merge duplicate accounts and contacts with Case Merge. Now, support agents can consolidate up to three duplicate cases so they can cut through the clutter and focus on what’s important: your customers Read the rest of this entry!