With each new release, Salesforce is adding tons of new functionalities to Lightning Experience. Which make you more productive and help you to provide a better customer experience.
Currently, the Spring’21release is under the pre-release program.On theand 08th & 09th of January, Sandboxes will be upgraded, as a result, your organization will get the look and feel ofSpring’21 release. In case you have not read the entire 491 pages of Salesforce Spring’21release notes, check out the Spring’21 release quick summary written by me.
I combed through the release notes and highlighted the most exciting, interesting, and useful Lightning Experience features. Since Lightning Experience is getting faster and better with every release, it was a challenge to stop at just ten! To kick things off, here is my take on the coolest Lightning features from the Spring’21 release.
Use Lightning Email Templates in Salesforce Automations:- Now use Lightning email templates—including Email Template Builder email templates—in Salesforce automation, including email alerts, Flow, Workflow, Process Builder, Approval Processes, and more. For example, you can set up an email alert that sends an email to users about something that’s happened and includes a Lightning email template with the email alert. Previously, when you set up an email alert you used Salesforce Classic email templates only.
Analyze Performance For Lightning Pages Viewed on a Phone and Desktop:- Performance Analysis in App Builder now assesses record page performance for the phone and desktop form factor. New tabs in the Page Analysis window give you separate results for a Lightning record page when it loads on a desktop and on a phone so you can design your page for optimal performance on both.Read the rest of this entry!
Currently, the Spring’21release is available under the pre-release program.On theand 08th & 09th of January, Sandboxes will be upgraded, as a result, your organization will get the look and feel ofSpring’21 release. In this release, you will find lots of new features, as well as, new enhancements related to Lightning Experience, Salesforce Flow, Lightning Web Component, Apex, Experience Cloud, Pardot, Quip, Tableau CRM, and APIs.
Use SQL with Tableau CRM Direct Data (Beta): –To extend analysis on your Snowflake data and uncover more insights, you can now run SQL queries on live datasets. Write SQL queries to calculate common business cases such as Cost to Revenue Ratio, apply advanced sorting to your data, and work with windowing function formulas.
Find Answers Fast with Article Answers (Pilot): – When your customer asks a question, Article Answers delivers a recommended answer from a knowledge article if it’s unable to match for intent. You can adjust Article Answers to fit your company’s voice, fields, and knowledge categories. Prebuilt feedback capturing with event logging collects article feedback from your customers in real-time.
Bring the Trailhead Learning Experience Inside the App (Beta): – With In-App Learning with Trailhead, enhance your training program by making learning easily accessible to users right where they work. Admins or designated trainers customize a learning panel by selecting public or myTrailhead modules. Choose where the modules appear and assign them to specific users or public groups to match the learning to the context where users encounter it. Enable your Trailblazers to read modules, take quizzes, and earn badges in their flow of work.