Getting Started with Process Builder – Part 35 (Delete Chatter Messages)

Posted at 8:00 PM by Rakesh Gupta, on July 13, 2015

Big Idea or Enduring Question:

How can users be allowed to delete individual Chatter messages?

Objectives:

After reading this article, the reader will be able to:

Launch a flow from Process Builder
Use automation to increase user permissions
Create a custom object to store the Id of a Chatter message
Use Flow to delete the Chatter Message

Business Use case

Rachel Gillett is working as a System administrator at Universal Containers (UC). She has received a requirement from management to allow their Sales reps (License Type: – Salesforce Platform) to delete Chatter messages one-by-one from the Salesforce UI.

Automation Champion Approach (I-do):

**Chatter Messages functionality is only available in Classic

First, it is important to understand Chatter messages and Chatter Conversations in Salesforce. Chatter messages let you have secure private conversations with other Chatter users. Use messages to send your colleague a question privately or to communicate with a few selected people when a discussion isn‘t relevant to everyone you work with. A Chatter conversation consists of messages that conversation members have sent or received.

Remember the following points for using Chatter messages

A private message can include up to 9 members, including yourself.
Messages sent will not be viewable through Chatter feed, Chatter Profile, or Global Search results.
You can’t delete messages or conversations.
An administrator with the Manage Chatter Messages permission can view and delete all users‘ messages in Chatter. This may be necessary for compliance purposes
1. Messages are hard deleted. They aren’t sent to the Recycle Bin.
2. Deleted messages aren’t included in message search results.
3. If all messages in a conversation are deleted, the conversation doesn‘t show in My Messages and can’t be retrieved via the Chatter REST API.
If after reading the messages in a conversation you want to mark the conversation unread, you can do so only via the Chatter REST API, not via the user interface.

There are a few possible solutions for the above business scenario, but I’ll use Process Builder and Flow to solve the business requirement. As discussed earlier, a System Administrator with the Manage Chatter Messages permission can view and delete all users’ messages in Chatter. Business users are not allowed to delete messages or conversations.

In Salesforce the ChatterMessage object represents a message sent as part of a private conversation in Chatter. There are some relevant fields to identify:

Field Name	Details
Id	Chatter Message Id
ConversationId	The ID of the conversation that the ChatterMessage is associated with.

Before discussing it, let me show you a diagram of a Process Flow at a high level. Please spend a few minutes to go through the following Flow diagram and understand it.

Let’s begin building this automation process.

Guided Practice (We-do):

There are 4 steps to solve Rachel’s business requirement using Flow and Process Builder. We must:

In day today life Sales people switch their job frequently, so to manage their existing or closed deal or lead we have to transfer it to the new owner. Salesforce provides various ways to change Ownership of records from one user to another. But Salesforce doesn’t provide a way to transfer records Ownership using Salesforce1 app. In this article I will show you the way by using it you can develop your own tool for transfer Ownership and it will also work on Salesforce1 app.

Business Use Case

Higher management at Universal Containers wants to develop an application for Salesforce1, from where they can completely transfer record ownership from one user to another user in the mass.

Solution for the above business requirement

Again this is power of Visual Workflow, we will create an app without using a single line of code. Salesforce provides various another tool that you can use for this purpose like Data Loader etc. Our app will completely transfer all records from old user to new user, you can add conditions as per your business requirements. To develop add functionality follow the below instructions

Note: – In this article I will discuss only about mass transfer of records. In similar fashion you can develop an application for transfer single record. I will also provide Unmanaged package of my app so you can play it within your dev org.

1. Click on Name | Setup | App Setup | Create | Workflows & Approvals | Flows
2. Click on New Flow, it will open flow canvas for you
3. Drag and drop a Screen ( Give the name Mass Transfer Record) on the window, add three fields with below details

Name	Data Type	Value	Required
Object Name	Dropdown List	Account Contact Opportunity	Yes
Old Owner	Textbox		Yes
New Owner	Textbox		Yes

It will look like below screenshot

To Get User Input Screen – 1

4. On the next Screen we will show the list of old users based on user input on the old user field on Screen-1. Now add one Dropdown List field ( Give the name Old User Name) create a new Dynamic Choice with below details

- Select Object User
- Enter criteria IsActive= {!$GlobalConstant.True} and Name = {!Old_Owner} (Screen1 Old Owner input field)
- Save ID in some variable in my case it’s {!OldOwnerID}, same like below screenshot

To get list of user for Old user name

Repeat same process for New user input field and get all users. Now add one Dropdown List field ( Give the name New User Name) create a new Dynamic Choice with below details

- Select Object User
- Enter criteria IsActive= {!$GlobalConstant.True} and Name = {!New_Owner} (Screen1 Old Owner input field)
- Save ID in some variable in my case it’s {!NewOwnerID}.

Finally, Screen-2 will look like below screenshot

To confirm User name Screen – 2

5. On the next Screen-3, we will confirm the all details from the user. Do to that Drag and drop a Screen ( Give the name Confirmation) on the window, add one field Display type and add text as shown in the below screenshot

To Confirm all details Screen – 3

6. Now it’s time to decide which object record user want to transfer. Based on User input for “Object Name” field on Screen-1 we will select the object and transfer the records. To do that add one Decision element and it will auto redirect to respective Record update element as shown in below screenshot

Decision Element to select Record Update element for respective screen

Decision Element to select Record Update element for respective object

7. The final step is to transfer records for those objects from old user to new user. To do that Drag and drop a Record Update element onto the window, and map the fields as per below screenshot

Transfer account records from old to new user

Repeat same Record Update process for contact and Opportunity object. Finally, our flow will look like below screenshot

Use this app on Salesforce1

To use this app on Salesforce1 , create a Visualforce Page, Select Available for Salesforce mobile apps check box and embed your Flow and crate a Visualforce Tabs to call it. Bel0w is the sample code for your reference

<apex:page >
<br/>
<Center><Font size ="6" color ="orange">Mass Transfer Records</font></Center>
<br/><br/>
flow:interview name="Mass_Transfer_Records"/>
</apex:page>

Now navigate to Name | Setup | Administration Setup | Mobile Administration | Mobile Navigation

Add you Visualforce Tabs into selected pane, as shown in below screenshot

Add Visualforce Tab into Mobile Navigation

It’s time to test this feature

To test this app open your Salesforce1 and navigate to Apps and click on your Tab (Mass Transfer Records) it will open a Visualforce page for you. In this demo I will transfer all account records where the owner is old user (Rakesh Gupta) to the new user(EMEA Sales) and click on Next In our case Screen-1 will look like below screenshot

Screen -1

On the Screen-2 it will show the list of user based on user input on Screen-1. Select the old user and new user from the Drop-down list and click on Next, It will look like below screenshot

Screen – 2

On the Screen-3 it will show all the details in same screen and ask for your confirmation, if you are happy click on Next, and it will transfer all record from old user to new user. It will look like below screenshot

Screen – 3

Install this app

I am offering this app an Unmanaged package, you can install it from below URL

https://login.salesforce.com/packaging/installPackage.apexp?p0=04t900000004yMA

To install this app replace Login with your Salesforce instance name in my case this url will look like

https://ap1.salesforce.com/packaging/installPackage.apexp?p0=04t900000004yMA

Automation Champion

Tag: Salesforce newsletter

Getting Started with Process Builder – Part 35 (Delete Chatter Messages)

Posted at 8:00 PM by Rakesh Gupta, on July 13, 2015

Big Idea or Enduring Question:

Objectives:

Business Use case

Automation Champion Approach (I-do):

Guided Practice (We-do):

Mass Transfer Records Using Salesforce1 App

Posted at 7:13 PM by Rakesh Gupta, on April 28, 2014

Business Use Case

Solution for the above business requirement

Use this app on Salesforce1

It’s time to test this feature

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