Tag: Add Chatter Followers to Record

• Getting Started with Salesforce Flow – Part 42 (Running a Flow in System Mode)

  Posted at 1:50 PM by Rakesh Gupta, on November 21, 2020

  

  Big Idea or Enduring Question:

  How do you run a Lightning Flow in system mode? 

  Objectives:

  This blog post will help us to understand the following

  • Difference between user mode vs system mode? 
  • How to create a flow that runs in the system mode

  Business Use case

  Vigne Kozacek is working as a System Administrator at Universal Containers (UC). They normally grant read access to account records to account team members. He received a requirement to develop an application that will allow all users to add Chatter followers to the account record without editing it. (It should also work in case if they have only read access to the account record.)

  Automation Champion Approach (I-do):

  In this article Getting Started with Process Builder – Part 20 (Add Chatter Followers to Record), we had discussed a way to auto-add Chatter followers to an account record using Process Builder. But it will only work for System Administrators or users with the Edit permission on the Account object. There are few business scenarios where a business wants to implement this for all users so that anyone can add followers without editing the account record. Let’s start working through the solution for the business use case.

  We will use Flow and Process Builder because it runs in system mode. Before proceeding ahead, you have to understand User mode and System mode in Salesforce. 

  • System mode: In which the object and field-level permissions of the current user are ignored. 
  • User mode: In which the permissions, field-level security, and sharing rules of the current user are enforced.

  A few points to remember

  • By default, Screen Flow runs in user mode.
    • But Salesforce provides an ability to runs it in system mode.
  • Record-Trigged Flow always runs in system mode.
  • Scheduled-Trigged Flow always runs in system mode.
  • Process Builder runs in system mode.
  • When you launch a Flow using the Process Builder, then it will run in system mode.

  Before discussing the solution, let me show you a diagram of a Process Flow at a high level. Please spend a few minutes to go through the following Flow diagram and understand it.

  

  Let’s begin building this automation process.

  Guided Practice (We-do):

  There are 5 steps to solve Vigne’s business requirement using Lightning Flow. We must: 

  1. Define flow properties for screen flow
  2. Create a text variable 
  3. Create a screen to capture the user data
     1. Add a screen element
     2. Add a Lookup component 
     3. Add a create records element
  4. Setup the flow runtime mode 
  5. Create a quick action 

  Step 1: Define Flow Properties

  1. Click Setup.
  2. In the Quick Find box, type Flows.
  3. Select Flows then click on the New Flow.
  4. Select the Screen Flow option and click on Next and configure the flow as follows: 
     1. How do you want to start building: Freeform
  5. It will open the flow designer for you.

  

  Step 2: Create a Text Variable 

  Want the quick action to send the record’s ID to your flow? Create a variable like below and the rest Salesforce will handle for you. 

  1. Under Toolbox, select Manager. Click on the New Resource. 
  2. Input the following information:
     1. Resource Type: Variable
     2. API Name: recordId
     3. Data Type: Text
     4. Default Value: {!$GlobalConstant.EmptyString}
     5. Check Available for Input
     6. Check Available for Output
  3. Click Done. 

  

  Step 3.1: Add a Screen Element 

  1. Under Toolbox, select Elements. Drag and drop Screen onto the canvas. 
  2. Input the following information:
     1. Enter Label the API Name will auto-populate.
  3. Click Done. 

  

  Step 3.2: Add a Lookup Component to capture the user data whom they want to make a follower of the record

  1. Under Input section on Screen Element. Drag and drop Lookup onto the screen. 
  2. Input the following information:
     1. Enter API Name.
     2. Field API Name: CreatedById (Enter the field API Name that will show up in the list box to represent a record.)
     3. Label: Select a Follower (Enter a label that appears next to the lookup control)
     4. Object API Name: Account ( Enter the object API name) 
     5. Required: {!$GlobalConstant.True}
  3. Click Done.

  

  Step 3.3: Add a Create Records Element to add followers into the Record 

  1. Under Toolbox, select Elements. Drag and drop Create Records onto the canvas. 
  2. Input the following information:
     1. Enter Label the API Name will auto-populate.
     2. How Many Records to Create: One
     3. How to Set the Record Fields: Use separate resources, and literal values
     4. Object: Entity Subscription
     5. Set Field Values for the Entity Subscription
     6. Row 1:
        1. Field: ParentId
        2. Value: {!recordId}
     7. Click Add Row
     8. Row 2:
        1. Field: SubscriberId
        2. Value: {!Select_a_Follower.recordId} (RecordId from screen component lookup field added in the step 3.2)
  3. Click Done.

  

  Step 4: Setup the Flow Runtime Mode

  For a flow running in the user context, the running user’s profile and permission sets determine the object permissions and field-level access of the flow. When a flow attempts to create, read, edit, or delete Salesforce data, it enforces the running user’s permissions and field-level access. For example, if the running user doesn’t have the edit permission for the Account object, and the flow attempts to update account records, an error occurs. If the running user doesn’t have permission to edit the Rating field on the Account object, and the flow attempts to update that field, an error occurs.

  You can set a flow version to always run in the system context, overriding the context it normally runs in. If you choose system context with sharing, the flow respects org-wide default settings, role hierarchies, sharing rules, manual sharing, teams, and territories. But it doesn’t respect object permissions, field-level access, or other permissions of the running user.

  1. Connect the elements. It will look like the image below.
  2. Click Save.
  3. Enter Flow Label the API Name will auto-populate.
  4. Click Show Advanced.
  5. How to Run the Flow: System Context Without Sharing-Access All Data
  6. Type: Screen Flow
  7. API Version for Running the Flow: 50
  8. Interview Label: Add details to Account object {!$Flow.CurrentDateTime}
  9. Click Save. 

  

  Almost there! Once everything looks good, click the Activate button.

  Step 5: Create a Quick Action – Add Follower 

  The next step is to create a quick action (Add Follower) on the Account object to call the Flow and add it to the page layout. 

  1. Click Setup.
  2. In the Object Manager, type Account.
  3. Select Buttons, Links, and Action, then click New Action.
  4. Input the following information:
     1. Select Flow as Action Type.
     2. Select Add Follower to Record as Flow.
     3. Enter Label the Name will auto-populate.
  5. Click Save.

  

  Make sure to add the above quick action on the page layout. 

  Proof of Concept

  In this demo, I am going to use Adam Smith’s account (Profile assigned – Standard Read-Only). 

  

   The next step is to click on the Add Follower button and follow the instructions available on the Flow screen.

  

  Finally, check out the Follower section available on the record detail page.

  

  Formative Assessment:

  I want to hear from you!  

  What is one thing you learned from this post? How do you envision applying this new knowledge in the real world? 

  Let me know by Tweeting me at @automationchamp, or find me on LinkedIn.

  Have feedback, suggestions for posts, or need more information about Salesforce online training offered by me? Say hello, and leave a message!

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  Posted in Chatter, Process Builder, Salesforce Flow | 5 Comments | Tagged Add Chatter Followers to Record, Add Chatter Followers to Record using PB, Add Chatter Followers to Record using Process Builder, Add Criteria Proces builder, Add follower, Add follower to record, Add subscriber, Add subscriber to record, ADM 201, adm 201 certification, adm 201 salesforce, admin release exam, Advance flow, Chatter, Cloud Flow Designer Workbook, Con 201, Create record through flow, Custom button, dev 401, DEV401, developer release exam, Enable Process Builder, EntitySubscription, Evaluate the rule when a record is created, flow, Flow and PB examples, Flow and Prcoess Builder examples, FLow and Process builder example, Flow Example, Flow examples, Flow in System mode, Flows, Flows run in user mode, follow records, Getting started with Process Builder, How to activate Process builder, how to use Process builder, Launch a Flow, Launch a Flow from Process builder, Lightning App, Lightning Process builder, New Flow, PB, Record Create, Run a Flow in System Context, Run a Flow in System Mode, run in system mode Flow, Run Salesforce Flow in System Context, Run Visual workflow in system mode, Running a Flow in System Context, Running a Flow in System Mode, salesforce, salesforce Admin exam, salesforce certified developer exam, Salesforce Certified Sales Cloud Consultant, salesforce chatter, Salesforce Flow, Salesforce maintenance exam, Salesforce release exam, Salesforce release exam dates, Salesforce release exams, Spring15 process builder, Spring15 Process builder enhancement, Update Records, Visual flow

• Getting Started with Process Builder – Part 20 (Add Chatter Followers to Record)

  Posted at 3:11 AM by Rakesh Gupta, on April 18, 2015

  

  Big Idea or Enduring Question:

  • How can I allow users to easily add others as followers of a record?
  • Can I incorporate it as part of a new/existing Process Builder?

  A few months back, I had written an article Add/Remove follower to record with Visual Workflow to discuss a way through which we can add or remove Chatter followers to account record. As you all know Flow runs in user mode, which means the Flow we had developed will only work for System administrators or users with the Modify All Users permission. There are few business scenarios where the business wants some workaround so that Flow will work for all the users (Only for users who have edit access on Account). 

  Objectives:

  This blog post will help us to understand the following

  • Start a flow from a Process Builder
  • Add another user as a follower of a specific record

  Business Use case

  Brenda David is a System Administrator at Universal Containers (UC). She has received a requirement to develop an application that will allow users with edit access on the account object to add Chatter followers to record.

  Automation Champion Approach (I-do):

  There are a few possible solutions for the above business scenario. We will use Flow and Process Builder to solve the requirement. The advantage of using Flow with Process builder is you don’t have to assign the Force.com Flow User feature license to the users. 

  Flow can be run in System mode, bypassing the running user’s permissions.  For instructions on how to accomplish this same use case with only Screen Flow, refer to this post: Getting Started with Process Builder – Part 21 (Running a Flow in System Mode)

  Before proceeding, you should become familiar with the EntitySubscription object in Salesforce. It represents a subscription for a user following a record or another user. A user can subscribe to a record or to another user.

  Field Name	Details
  ParentId	The ID of the record or user which the user is following
  SubscriberId	The ID of the User who is following the record or user

  Before discussing the solution, let me show you a diagram of a Process Flow at a high level. Please spend a few minutes to go through the following Flow diagram and understand it.

  

  Let’s begin building this automation process.

  Guided Practice (We-do):

  There are 3 steps to solve Brenda’s business requirement using Flow and Process Builder. We must: 

  1. Creating a custom lookup field on account to store a new follower
  2. Lightning Flow Steps:
     1. Define flow properties for auto-launched flow
     2. Add a record variable to store account record data
     3. Add a decision element to check Add_Follower__c in record variable is not null
     4. Add a create records element to add a user to record follower
  3. Process Builder Steps:
     1. Define process properties
     2. Define evaluation criteria
     3. Define process criteria
     4. Add action – flows 

  Step 1: Creating a Custom Lookup FIeld on Account Object to Store New Follower

  1. Click Setup.
  2. In the Object Manager, type Account.
  3. Select Fields & Relationships, then click New.
  4. Select Lookup Relationship as Data Type, then click Next.
  5. Select User as Related To, then click Next.
  6. Enter Field Label and click the tab key, the Field Name will populate. 
  7. As a best practice, always input a description. 
  8. Set the Field-level Security for the profiles, make sure to set this field as Visible only. 
  9. Add this field to Page Layout.
  10. Click Save.

  

  Step 2.1: Lightning Flow – Define Flow Properties 

  1. Click Setup.
  2. In the Quick Find box, type Flows.
  3. Select Flows then click on the New Flow.
  4. Select the Autolaunched Flow (No Trigger) option and click on Next and configure the flow as follows: 
     1. How do you want to start building: Freeform
  5. Click Done.

  Step 2.2: Lightning Flow – Add a Record Variable to Store Account Record Data

  1. Under Toolbox, select Manager, then click New Resource to store Account record.
  2. Input the following information: 
     1. Resource Type: Variable
     2. API Name: varRAccount
     3. Data Type: Record
     4. Object Account
     5. Check Available for Input
     6. Check Available for Output
  3. Click Done.

  

  Step 2.3: Lightning Flow – Using Decision Element to Check Add_Follower__c in Record variable is Not Null

  Now we will use the Decision element to check the Add_Follower__c field in the Record Variable (varRAccount) from step 2.2 is not null. 

  1. Under Toolbox, select Element. 
  2. Drag-and-drop Decision element onto the Flow designer. 
  3. Enter a name in the Label field; the API Name will auto-populate.
  4. Under Outcome Details, enter the Label the API Name will auto-populate.
  5. Condition Requirements to Execute Outcome: All Conditions Are Met (AND)
     1. Row 1:
        1. Resource: {!varRAccount.Add_Follower__c}
        2. Operator: Is Null 
        3. Value: {!$GlobalConstant.False}
  6. Click Done.

  

  Step 2.4: Lightning Flow – Create Records – Add users to the Public Group

  To add a new user to Record Follower drag and drop a Record Create onto the flow designer and map the fields according to the below details. 

  1. Under Toolbox, select Elements. Drag and drop Create Records onto the canvas. 
  2. Input the following information:
     1. Enter Label the API Name will auto-populate.
     2. How Many Records to Create: One
     3. How to Set the Record Fields: Use separate resources, and literal values
     4. Object: Entity Subscription
     5. Set Field Values for the Entity Subscription
     6. Row 1:
        1. Field: ParentId
        2. Value: {!varRAccount.Id}
     7. Click Add Field
     8. Row 2:
        1. Field: SubscriberId
        2. Value: {!varRAccount.Add_Follower__c}
  3. Click Done.

  

  In the end, Brenda’s Flow will look like the following screenshot: Once everything looks good, perform the steps below: 

  1. Click Save.
  2. Enter Flow Label the API Name will auto-populate.
  3. Click Show Advanced.
  4. API Version for Running the Flow: 50
  5. Interview Label: Add Chatter follower to record {!$Flow.CurrentDateTime}
  6. Click Save. 

  Almost there! Once everything looks good, click the Activate button.  

  Our next task is to create a Process on the Account object to launch a Flow, only when the Add Follower field is changed.  

  Step 3.1: Define Process Properties

  1. Click Setup.
  2. In the Quick Find box, type Process Builder.
  3. Select Process Builder, then click New.
  4. Name the Process and click the Tab button. The API Name will populate. 
  5. As a best practice, always input a description. 
  6. The process starts when A record changes.
  7. Click Save.

  

  Step 3.2: Define Evaluation Criteria

  1. Click on the Add Object node to begin selecting the evaluation criteria.
  2. Select the Account object from the dropdown list.
  3. Start the process when a record is created or edited.
  4. Click Save.

  

  Step 5.3: Define Process Criteria

  1. Click the Add Criteria node to begin defining the process criteria.
  2. Name the criteria.
  3. The criteria should execute actions when the conditions are met.
  4. Set Conditions
     1. Row 1
        1. Field: Account | Add_Follower__c
        2. Operator:  Is changed
        3. Type: Boolean
        4. Value: True
  5. Select All of the conditions are met (AND). 
  6. Click Save.

  

  Step 4.4: Add Action – Flows

  1. Below Immediate Actions, click Add Action.
  2. For Action Type, select Flows. 
  3. Name the action.
  4. Select the flow we just created – Add Chatter follower to record.
  5. Set Flow Variables: 
     1. Row 1:
        1. Flow Variable: varRAccount
        2. Type: Field Reference
        3. Value: Select the Account record that started your process
  6. Click Save.

  In the end, Brenda’s Process will look like the following screenshot: Almost there! Once everything looks good, click the Activate button. 

  Proof of Concept

  1. Log in as Brenda David (Profile assigned: – Standard User, Force.com Flow User feature license is not assigned to this user  ).
  2. Navigate to an account record and populate the Add Follower field with Nushi Davoud
  3. Confirm the user has been added
     1. Log out as Brenda.
     2. Switch to Classic
     3. Navigate to the account and review the followers
  4. You are done.

  Independent Practice (We-do):

  Identify use cases where records on other objects might need to be shared in a more manual way and implement the sharing using the above solution.

  Formative Assessment:

  I want to hear from you!  

  What is one thing you learned from this post? How do you envision applying this new knowledge in the real world? 

  Let me know by Tweeting me at @automationchamp, or find me on LinkedIn.

  Have feedback, suggestions for posts, or need more information about Salesforce online training offered by me? Say hello, and leave a message!

  Name(required)

  Email(required)

  Phone

  Course Name(required) Administrator Advanced Administrator Lightning Flow Advanced Lightning Flow Pardot Specialist Pardot Consultant Platform App Builder Platform Developer I Community Coud Consultant Financial Service Cloud Sales Cloud Consultant Service Cloud Consultant Other

  Preferred Timing(required) Morning

  Evening

  Weekend

  Fast Track

  Not Sure

  Write your query(required)

  Submit Query!

  Posted in Chatter, Process Builder, Salesforce Flow | 8 Comments | Tagged Add Chatter Followers to Record, Add Chatter Followers to Record using PB, Add Chatter Followers to Record using Process Builder, Add Criteria Proces builder, Add follower, Add follower to record, Add subscriber, Add subscriber to record, ADM 201, adm 201 certification, adm 201 salesforce, admin release exam, Advance flow, Chatter, Cloud Flow Designer Workbook, Con 201, Create record through flow, Custom button, dev 401, DEV401, developer release exam, Enable Process Builder, EntitySubscription, Evaluate the rule when a record is created, flow, Flow and PB examples, Flow and Prcoess Builder examples, FLow and Process builder example, flow builder in salesforce, flow builders, Flow Example, Flow examples, Flows, follow records, Getting started with Process Builder, How to activate Process builder, how to use Process builder, Launch a Flow, Launch a Flow from Process builder, Lightning App, Lightning Flow, lightning flows in salesforce, Lightning Process builder, New Flow, PB, Process Builder, Process Builder example, Process Builder examples, Process Builder Salesforce, Process builder use case, Record Create, Remove Chatter Followers to Record, sales force automation software, salesforce, salesforce Admin exam, salesforce automation, salesforce automation tools, salesforce certified developer exam, Salesforce Certified Sales Cloud Consultant, salesforce chatter, salesforce flows, salesforce lightning flow, salesforce lightning flow examples, Salesforce maintenance exam, Salesforce release exam, Salesforce release exam dates, Salesforce release exams, Spring15 process builder, Spring15 Process builder enhancement, Update Records

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