Process Builder is one of the most powerful tools provided by Salesforce to implement business requirements declaratively. By using it, one can minimize usage of codes in their Salesforce org. The best part is, you do not have to write test classes for your Processes or Flows. Implementation of Process Builder is very easy – you create a Process; tests it; and then, use Change Set to deploy it to Production. To achieve mastery of Process Builder, you have to understand its capabilities – such as, calling an Apex class, or a Flow, etc. Today we will discuss one of Process Builder’s important features – Schedule multiple group of actions.

Let us take an Example – say your company just acquired a new customer. And, your business wants to schedule few follow-up actions to smoothen the customer onboarding process. To achieve this, your business wants to use an out-of-the box feature so that it can send reminders to Account Owner after 5, 10 and 15 days once an Account is created.

With multiple schedules, it is easier to – (1) optimize sales responsiveness; (2) automate follow-up actions on important Cases and Opportunities; and (3) support your business needs – all within a single process!

Business Use Case

It is quite easy to create two processes to solve the above requirement; however, in this case, we will use one process to incorporate both the requirements!

1. First create an Email Alert on Case object for follow-ups, as shown in the following screenshot
2. Create a second Email Alert, on the Case object, to send a Satisfaction Survey, as shown in the following screenshot: Our next task is to create a Process Builder on the Case object to send Email Alerts.
3. Click on Name | Setup | App Setup | Create | Workflows & Approvals | Process Builder
4. To create a new process from scratch, click on the New Button available on Process Management page. A popup will appear where you have to enter the Name (Use Case Close Notifications as a name), API Name and Description as shown in the below screenshot:
5. Once you are done, click on the Save button.
6. Click on the Object node to add object and then select the Case object. For the entry criteria, Select when a record is created or edited, as shown in the below screenshot:
7. Once you are done, click on the Save button.
8. The next task is to add Process Criteria. To do this click on Add Criteria, enter Name, Type of action and set filter conditions as shown in the following screenshot:
9. Once you are done, click on the Save button.
10. The next step is to set the time for scheduled actions. Click on Set Schedule available under Scheduled actions. Set time for scheduled actions as shown in the following screenshot:
11. Once you are done, click on the Save button.
12. Now we have to add a Time-based action into the Process to send a follow-up email. Click on Add Action (Under Scheduled actions), Select the type of action (In our case Email Alert), and then fill the values into fields to define the action – as shown in the following screenshot:
13. Once you are done, click on the Save button.
14. Repeat the steps 10, 11 and 12 to add one one more scheduled action to send the  Satisfaction Survey to the customer, 15 days after the Case’s Closing Date.
15. In the end, your Process will look like the following screenshot:
16. Don’t forget to active the Process by clicking on the Activate button.

It’s time to test this feature

Next time, when a support agent closes a case the processes will fire and schedule two actions, as shown in the following screenshot: 

Note: – I am thankful to Work-Relay and Smartcloud.io for sponsoring my blog.

Technical Editor and Proofreader: - Munira Majmundar

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