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Last Updated on June 1, 2022 by Rakesh Gupta
I’m still pinching myself. My new book Mastering Salesforce CRM Administration was out yesterday (03/27/2017). Salesforce.com is one of the fastest-growing and demanding technologies at the moment. Mastering Salesforce CRM Administration is a hands-on guide that will help Salesforce newbies (who have a basic knowledge of Salesforce), new or experienced Salesforce administrators, and developers who want to take their knowledge to the next level to become Salesforce certified advanced administrators. As you go through the content, you will notice that this book focuses on real-world examples. This book builds upon these examples to help you understand and use the features of the Salesforce.com platform.
This book is all about mastering the Salesforce admin part, taking your skills as an administrator or developer and tuning them for the unique features of the Salesforce platform. I have discussed many complex topics in this book, such as territory management, forecasting, quota, escalation rule, knowledge base, Visual Workflow, Process Builder, deployment using Force.com Migration Tool and more. This book covers almost all the topics mentioned in Salesforce certified advanced administrator examination study guide.
Here’s a taste of what you’ll uncover:
- Adopt Lightning Experience to improve the productivity of your organization’s sales team
- Create and maintain service entitlements and entitlement processes
- Process Builder basic and advanced concepts
- Implement Customizable Forecast and quota management
- Implement Knowledge base management to improve support reps productivity
- Implement territory management
- Exploring different ways to deploy applications between environments including Force.com Migration Tool
- Best practices for improving and enriching data quality
And yes, so much more.
Technical Reviewers:
I would like to take this opportunity to thank both of you (Jitendra Zaa and Vinay Chaturvedi) for the effort and expertise that you have contributed to reviewing, without which it would have been impossible to maintain the high standards of the book.
Vinay Chaturvedi is a Salesforce MVP, currently working as a principal consultant. He has been loving and living in Salesforce since 2011.
Jitendra Zaa is a Salesforce MVP, author, and Dreamforce speaker with more than 9 years of experience in web technologies and cloud platforms.
Purchase:
It’s Here! It’s Here!
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- Buy on Barnes & Noble
- Buy on Packt publications
- Buy on Amazon.com (US)
- Buy on Amazon.in (India)
- Buy on Amazon.co.uk (UK)
- Buy on Amazon.ca (Canada)
Formative Assessment:
I want to hear from you!
What is one thing you learned from this post? How do you envision applying this new knowledge in the real world? Feel free to share in the comments below.
Hi Rakesh,
I purchased your book as a means of studying for the Advanced Admin certification. I really like the material covered and it is easy to understand. However, I noticed I cannot find the answers to the knowledge checks? Where can I go to check if I have answered the KC questions correctly?
Congratulations Rakesh 🙂
Thank you Bhavik!
congrats!! its fun to watch you grow over the years…it was just yesterday it seems that you were going to town with the “new” process builder…congrats!!
Geoff Rothman,
Enterprise Solutions Engineer
Analytics Cloud
I still remember our conversation that we had a few months ago. Thanks for all your support buddy!
Congratulations Rakesh!!!
Thank you! 🙂
Congratulations Rakesh I am sure this must be surely proud moment for you & u deserve every bit of it.
I am glad u are my teacher irrespective of the fact that I am
nota great student.Warm wishes
Promila
Sent from my iPhone
Thank you. That’s very kind of you.
You were a very good student hard-working and friendly!
I’m just pleased I was able to teach you something useful.
Good to know that cover the Adv Admin topics as I am planning on taking this certification exam.
I am looking forward to your feedback!
Good luck with studying for your Salesforce certified advanced administrator examination.